Privacy Policy and Personal Data Processing
Health Cloud S.A.S.
Last updated: May 2026
1. Introduction
At Health Cloud S.A.S. (“Health Cloud,” “we,” “our,” or “the company”), we respect and protect the privacy of our users, prospective patients, and website visitors.
This Privacy Policy and Personal Data Processing Policy describes how we collect, use, store, protect, and process personal information provided through our website and communication channels, in accordance with Colombian Law 1581 of 2012, Decree 1377 of 2013, and other applicable data protection regulations.
By using our website or submitting information through our contact forms, the user accepts the practices described in this policy.
2. Data Controller
Health Cloud S.A.S.
Cali, Valle del Cauca, Colombia
Email: info@healthcloud.com.co
Phone: +57 000 000 0000
3. Information We Collect
We may collect the following personal information:
Full name
Email address
Phone number
Country or city of residence
Basic medical information voluntarily shared by the user
Messages submitted through contact forms
Information related to medical evaluation requests
Website usage and browsing data (cookies and analytics)
Health Cloud only collects information necessary to provide guidance, medical coordination, and user support.
4. Purpose of Data Processing
Personal information collected may be used for the following purposes:
Contacting users regarding medical or administrative inquiries
Coordinating medical evaluation and patient support processes
Managing requests related to hip replacement surgery
Scheduling virtual or in-person consultations
Providing information about treatments and services
Improving website functionality and user experience
Conducting quality and patient service follow-up
Complying with legal and regulatory obligations
Sending informational or promotional communications related to Health Cloud (when authorized by the user)
5. Medical Information and Confidentiality
Medical information provided by users will be handled under strict confidentiality and security standards.
Health Cloud acts as an international medical coordination and facilitation company. Clinical decisions and surgical procedures are performed by licensed healthcare professionals and authorized medical institutions.
Medical information shared will only be used for purposes related to evaluation, coordination, and follow-up of the requested treatment.
6. Rights of the Data Subject
The data subject has the right to:
Access, update, and correct personal data
Request proof of the authorization granted
Be informed about how their information is being used
Revoke authorization and request deletion of personal data when applicable
Submit inquiries or complaints related to data processing
Access their personal information free of charge
7. User Authorization
By submitting forms, messages, or information through the website, the user grants prior, express, and informed authorization to Health Cloud to process personal data in accordance with this policy.
8. Sharing of Information
Health Cloud does not sell personal information to third parties.
Information may only be shared with:
Medical professionals involved in the patient’s care process
Clinics or hospitals related to the treatment
Technology or administrative service providers necessary for operations
Government or legal authorities when required by law
All third parties involved are required to comply with confidentiality and data protection obligations.
9. Data Security
Health Cloud implements reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, alteration, or improper disclosure.
However, no electronic transmission or storage system can guarantee absolute security.
10. Cookies Policy
Our website may use cookies and analytics tools to:
Improve browsing experience
Analyze website traffic and user behavior
Optimize website content and functionality
Users may modify cookie settings through their web browser preferences.
11. International Data Transfers
Because Health Cloud serves international patients, some data may be processed or stored outside Colombia through secure technological platforms used for communication, medical coordination, and customer support.
In all cases, appropriate data protection measures will be implemented.
12. Data Retention
Personal data will only be retained for as long as necessary to fulfill the purposes described in this policy and comply with applicable legal obligations.
13. Requests, Inquiries, and Complaints
Requests, inquiries, or complaints related to personal data processing may be sent to:
Email: info@healthcloud.com.co
Health Cloud will respond within the timeframes established by applicable Colombian regulations.
14. Changes to This Policy
Health Cloud may update this Privacy Policy and Personal Data Processing Policy at any time.
Any modifications will become effective upon publication on the website.
15. Acceptance
By using this website and submitting information through our forms, users acknowledge and accept this Privacy Policy and Personal Data Processing Policy.